Who we are

Client Connect Ltd is a company registered in Gibraltar (company registration number 125592), with its registered office at World Trade Centre, 6 Bayside Road, Gibraltar GX11 1AA.

We provide AI, automation, CRM and digital technology consulting and software services to businesses under the strapline "Connecting business to customers."

For the purposes of data protection law, Client Connect Ltd is the "data controller" responsible for your personal data.

The personal data we collect

Depending on how you interact with us, we may collect and process the following categories of personal data:

• Identity and contact details — such as your name, job title, company name, email address and telephone number;
• Enquiry and correspondence data — the contents of messages you send us via our website contact form, email or phone;
• Project and service data — information you provide in the course of us delivering services to you or your organisation;
• Technical and usage data — information collected automatically when you visit our website, such as your IP address, browser type and how you use the site (see "Cookies" below).

We do not process special category (sensitive) personal data as a routine part of our service, and we do not take any payments through this website.

How we obtain your data and why we use it

Most of the personal data we hold is provided to us directly by you — for example, when you complete a contact form, send us an email, telephone us, or enter into a contract for our services. We may also collect technical data automatically through your use of our website.

Purposes of processing

• To respond to your enquiries and provide the information or services you request;
• To provide, manage and improve our consulting and software services;
• To administer our relationship with you and your organisation, including contract and account management;
• To send service-related communications and, where you have agreed, relevant marketing;
• To operate, secure and improve our website;
• To comply with our legal and regulatory obligations.

Lawful bases for processing

Under the Gibraltar GDPR, we rely on the following lawful bases for processing your personal data:

• Contract — where processing is necessary to enter into or perform a contract with you;
• Legitimate interests — where processing is necessary for our legitimate business interests (such as responding to enquiries, providing and improving our services, and securing our website), provided these are not overridden by your rights and interests;
• Consent — where you have given clear consent, for example to receive marketing communications or to the use of non-essential cookies. You may withdraw consent at any time;
• Legal obligation — where processing is necessary to comply with the law.

Who we share your data with

We do not sell your personal data. We may share it, where necessary and lawful, with:

• Trusted service providers and sub-processors who support our operations (for example, hosting, email, CRM and analytics providers), under appropriate contractual safeguards;
• Professional advisers such as accountants, auditors and lawyers;
• Regulators, law enforcement or other authorities where required by law, including the Gibraltar Regulatory Authority.

International transfers

Some of our service providers may process data outside Gibraltar. Personal data flows freely between Gibraltar and the United Kingdom, as the two regimes are aligned. Where data is transferred to other countries, we ensure appropriate safeguards are in place in accordance with Chapter V of the Gibraltar GDPR (for example, transfers to jurisdictions covered by an adequacy decision, or under approved contractual clauses).

How long we keep your data

We retain personal data only for as long as is necessary for the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. Enquiry data that does not lead to a contract is held only for as long as needed to deal with the enquiry. When data is no longer required, we securely delete or anonymise it.

How we keep your data secure

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage. Access to personal data is limited to those who need it to carry out their roles.

Cookies

Our website may use cookies and similar technologies to help it function and to understand how it is used. Essential cookies are necessary for the site to work. Non-essential cookies (for example, analytics) are only set where you have consented. You can manage cookies through your browser settings.

Your data protection rights

Under the Gibraltar GDPR, you have the following rights in relation to your personal data:

• Right of access — to request a copy of the personal data we hold about you;
• Right to rectification — to ask us to correct inaccurate or incomplete data;
• Right to erasure — to ask us to delete your data in certain circumstances;
• Right to restrict processing — to ask us to limit how we use your data in certain circumstances;
• Right to object — to object to certain processing, including direct marketing;
• Right to data portability — to receive your data, or have it transferred, in a structured, commonly used format in certain circumstances.

You will not normally have to pay a charge to exercise your rights. To make a request, please contact us at davidr@clientconnect.gi. We will respond within one month, although this period may be extended for complex requests.

How to complain

If you have concerns about how we handle your personal data, please contact us first at davidr@clientconnect.gi so we can try to resolve the matter.

You also have the right to lodge a complaint with the supervisory authority in Gibraltar, the Gibraltar Regulatory Authority (GRA):

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, with the "last updated" date shown above.

About us

Client Connect Ltd ("we", "us", "our") is a company registered in Gibraltar (company registration number 125592). Our registered office is at World Trade Centre, 6 Bayside Road, Gibraltar GX11 1AA.

We specialise in AI, automation, CRM and digital technology — helping businesses connect with their customers through practical, well-implemented technology.

Our services

We provide consulting, implementation and software services which may include:

• AI and business process automation;
• CRM implementation and integration;
• Website design, build and management;
• Digital marketing and PPC;
• Telephony and IT support solutions.

The specific scope, deliverables, timescales and fees for any engagement will be agreed with you separately in a written proposal, statement of work or contract ("Engagement Terms"). Where there is any conflict between these Terms of Business and your Engagement Terms, the Engagement Terms will take precedence.

What we will do

• Act in your best interests and with reasonable skill and care;
• Communicate clearly and in plain English;
• Agree the scope and cost of work with you before we begin;
• Keep you informed of progress and of any material changes;
• Handle your information in line with our Privacy Policy.

What we will not do

• Begin chargeable work, or incur costs on your behalf, without your prior agreement;
• Provide legal, tax, accounting, financial or regulated investment advice — for these you should consult an appropriately qualified professional;
• Act outside the agreed scope of work without your authorisation.

Your responsibilities

To enable us to deliver our services effectively, you agree to:

• Provide accurate, complete and timely information, instructions and access;
• Ensure you have the necessary rights and permissions for any materials, data or systems you provide to us;
• Co-operate reasonably and respond to requests within a reasonable time;
• Review deliverables and notify us promptly of any issues.

Fees and payment

Our fees, payment terms and any expenses will be set out in your Engagement Terms. No payments are taken through this website. We do not hold client money. Unless otherwise agreed in writing, invoices are payable within the period stated on the invoice. We may suspend services where invoices remain unpaid after their due date.

Instructions

We will normally accept instructions verbally or in writing. We recommend that instructions are confirmed in writing for clarity, and we may ask you to do so before proceeding with significant work.

Intellectual property

Unless agreed otherwise in your Engagement Terms, ownership of intellectual property in deliverables we create for you transfers to you once our fees for the relevant work have been paid in full. We retain ownership of our pre-existing materials, tools, methods and know-how, and may use general skills and experience gained during an engagement. Materials and data you supply to us remain yours.

Confidentiality

Each party will keep the other's confidential information secure and will not disclose it except as necessary to deliver the services, or as required by law. This obligation continues after our engagement ends.

Third parties and sub-contractors

We may use trusted sub-contractors or third-party platforms to deliver our services. We remain responsible to you for work carried out on our behalf. Where a third-party product or service is provided directly to you under its own terms, those terms will govern your use of it.

Liability

We provide our services with reasonable skill and care. To the fullest extent permitted by law, we will not be liable for indirect or consequential loss, loss of profit, loss of data, or loss of business, and our total liability arising from any engagement will not exceed the fees paid for that engagement, unless a higher limit is agreed in writing. Nothing in these terms excludes liability that cannot lawfully be excluded.

Termination

Either party may end an engagement in accordance with the notice provisions in the Engagement Terms, or immediately if the other party commits a serious breach that is not remedied. On termination, you will pay for work properly carried out up to the date of termination.

Data protection

We process personal data in accordance with the Gibraltar General Data Protection Regulation and the Data Protection Act 2004. Full details of how we collect, use and protect personal data are set out in our Privacy Policy.

Complaints

If you are unhappy with any aspect of our service, please contact us so we can put it right:

Governing law

These Terms of Business and any engagement are governed by the laws of Gibraltar, and the courts of Gibraltar will have jurisdiction over any dispute, unless otherwise agreed in writing.